I have tried disconnecting and reconnecting, logging out of the apps then in. Upon initial setup the scale reported my weight to my Fitbit app, but not since. This Fitdays is the app my new Bveiugn scale said to download. I bought the Bveiugn Scale because I wanted a lower cost option for reporting my weight stats to my Fitbit App. We would contiune to improve the App.įitdays app does NOT report weight to Fitbit Hi, this is Cherry from Fitdays developed team. What I’ve been doing over the course of time is what I care about. Are we comparing where I was last year to this year? Who cares. Do I NEED an app to tell me that I’m losing weight? Not really but it would be nice to be able to make sense of the graphs. I’ve started using another app just for better feedback. Developer will state they care about user feedback and experience but lack of any real changes to the app says otherwise. I have used other apps and the CDC website for comparison. The graph looks like I’ve had very little change when it has been over 50 lbs. I have consistently been losing weight but this app fails to provide any real reflection of that. Breaks down skeletal muscle, bone density, and water/hydration (reason for 2 rather than 1 star)Ĭons: compares to previous weigh in, month, maybe year? Difficult to decipher data. Pros: connects to scale easily, never had an issue. I use it because it connects to my scale but honestly, I’m not even sure why I do. After we receive your package, we'll send your replacement within 5 business days.This is, by far, one of the most user unfriendly apps I have ever used. We’ll provide you with a prepaid shipping label. Tatiana:Before we can send the replacement, we need you to return the device face to us. Tatiana:Your device has been confirmed to be eligible for a warranty replacement! Tatiana:Thanks for all the information provided, please allow me a brief moment while I check the warranty options available for you, I'll be right back. Tatiana:May I ask, what's your country of residence? Tatiana:Since you tried all the troubleshooting regarding this issue, let's check the warranty status of your Fitbit. We're lucky to have tech-savvy customers such as yourself, as this expedites the process. Tatiana:Thank you for your efforts to solve this before contacting us, Jacqui. Tatiana:Plug the device into the charging cable again. Tatiana:Remove the device from the charging cable. Note: A total of 7 short vibrations occur. Tatiana:The device turns on and shows a progress bar and short vibrations occur. Two vibrations occur: first a short vibration, then a medium vibration. Tatiana:The device turns on and shows a battery icon. Tatiana:While the device is plugged into the charging cable, press and hold the button down for 15 seconds. Tatiana:Connect the device to the charging cable. Tatiana:Please follow the instructions below: Me:is that holding it for 8 seconds again Tatiana: I would like to suggest a long restart on your Charge 3. Tatiana:Can you take it off again and let me know if the ligth in the back is flashing? Me:tried restart again this morning and it vibrates but that is all Tatiana:And after it, do you tried the restart on it? Me:cleaned it yesterday before i put it on charge Tatiana:May I ask when you tried to clean it? Me:it has been cleaned but if you wait l will do it again Tatiana:If you need a moment, I can hold it. Tatiana:Make sure that the contacts are aligned when you plug it back in. Tatiana:Then plug the charging cable to a USB port, then the Fitbit into it. Tatiana:Thoroughly dry your device before charging it. Tatiana:Also the contacts on the charging cable. Tatiana:Let's try some troubleshooting steps, please clean the contacts on the back part of your Fitbit with some alcohol. Tatiana:If your device’s battery was depleted to 0%, and it won't turn on we suggest you leave your device plugged into the charging cable for at least 30 minutes. Tatiana:May I ask you if is the green led light on the back part of your Fitbit blinking when you put it on your wrist for a moment? I just went on to the online chat ( see below) and they took me through a long restart which still didn't help my charge 3 but they have agreed to replace mine as it was still under warranty
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